Practice Complaints Procedure

If you have a complaint about the service you have received at our practice, please let us know. The practice follows a complaints procedure as part of the NHS system for dealing with complaints. For more information please read;

Putting Things Right document.

Our practice manager, Mr Graeme Hunter, would be your first point of contact should you wish to make a complaint and it is hoped that any problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

Please address complaints in writing providing as much detail as possible. We will then will in turn acknowledge your complaint, investigate the matter and keep you fully informed of any outcomes.

The practice will endeavour to establish what happened, what went wrong, make it possible for you to discuss your problem with those involved if you would like this, ensure an apology is received where appropriate, and identify what we can do to ensure the issue is not repeated.

Please note that keeping to the strict rules of medical confidentiality means we are unable to investigate a complaint received on behalf of someone else without their written permission for us to do so.

We would hope that any complaint made to us here at the practice could be resolved in-house. If however you are dissatisfied with any part of the approach to investigating and resolving the complaint you can contact Cwm Taf Morgannwg University Health Board directly by calling 01443 744915 or by emailing CTHB_Concerns@wales.nhs.uk. You may also raise a concern by writing to the Chief Executive

Sharon Hopkins
Interim Chief Executive
Cwm Taf Morgannwg University Health Board
Ynysmeurig House
Navigation Park
Abercynon
CF45 4SN

More information about the Cwm Taf Morgannwg University Health Board complaints policy can be found here.

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